The second installer did a good job until it came to fixing the tiles in the kitchen. Reviews, ratings and buying guides for new and replacement home flooring options. I had been looking forward to having my kitchen remodeled for 15+ years. The project was stalled and delayed for 3 months. Despite the water heater incident, I have been a loyal customer to Home Depot. My only comment is to make sure that you are very sure you will use the Depot to install your floors before you sign up and pay for measuring. Flooring contractor. I will shorten my story as best I can. Resolved Us Installation Group And Home Depot — floor D Don't use USIG Review updated: Apr 12, 2019 I am hoping that this warning will help you decide not to have Home Depot Install any flooring in … Luxury Vinyl Plank Flooring 100% Waterproof Lifetime Warranty. In late May, 2020, a USIG flooring guy came out to start the fix with the mindset that it would be an easy and quick fix - i.e. Turns out someone had backed out my order and reordered the item, probably to claim the commission. To compare Lowe's vs. Home Depot prices, we drew up a list of items from flooring to lumber to mulch. The floor looks great and as of this writing, there is only one place where there is a squeak. Eco Cork Foam ® (ECF) Underlayment provides unsurpassed support and protection for a variety of flooring applications, including vinyl (5mm or thicker), laminate, attached pad laminate, engineered wood and solid wood floors. I Ordered a particular carpet from Home Depot because it was available in the warehouse and could be installed within 5 days after measuring numbers went in. You have done that for me and filled me with Your splendor, Your glory, with everything in Christ. Couldn't talk to anyone. Get your hardwood Installation done by a Home Depot Installer. Called 3 days. For more information about reviews on ConsumerAffairs.com please visit our At no point did anyone from Home Depot or your company ever inform me that all the furniture had to be removed otherwise I would have went with a more reasonable company because moving all the furniture out is NOT an option. After finally getting measured, I called as directed (to the corporate office?) There is no reason I should have all that carpet left over. Eventually, Home Depot and USIG agreed that USIG would come out and correct the problem (whatever effort that would entail) so that the floor did not squeak. Poor baseboard installation with flooring job. This was my topic of discussion for my 10 min presentation at BNI yesterday. How much does Home Depot charge to install flooring? The Home Depot’s tile installation services aren’t just limited to flooring. The work was completed in June, 2019. Read reviews for Home Depot Canada Installation Services, a Paint & Wallpaper Contractors pro located in Toronto, Ontario with a StarScore of 31% and get a … Review #1091313 is a subjective opinion of poster. Explore other popular Home Services near you from over 7 million businesses with over 142 million reviews and opinions from Yelpers. A new tile backsplash for your kitchen is an easy way to add beauty, resilience and durability to the room. Almost feels like they are discriminatory. Hardwood Flooring Installation. The price and cost to install are comparable between engineered and hardwood. The price to install 1,000 square feet of hardwood floors is around $8,000. The carpet looks good and shows no sign of wear. My nightmare started in May, 2019 and ended in July, 2020. When USIG was taking the tile out they did not cover the air conditioning vents and now we have silica dust in our ac unit and ducts. Never a call back. Home Depot - Carpet Services...A joke! A company called Romanoff Renovations (contracted by Home Depot) installed the floor in my basement on December 6, 2019. For various size of floorings in different areas there are different suggestions that I can share to you. They did not issue a promised refund of $1,261. We pride ourselves on taking care of our customers. Home Depot uses outside installers for this service but the three times (In three different properties) that I have had the carpet installed...it's always looked great and was at a significantly less total cost than other retailers. Home Depot uses a company called USIG to do their floor installations, and have used them for roughly 20 years. which they tried to blame on me. Oh well. Home Depot review from Middletown, Rhode Island rated 2.3/5.0 with Images: I'd like to caution any fellow Home Depot customers having issues with flooring installation or considering Home Depot for flooring. Home Depot contracts out to USIG for their flooring. after making a dozen phone calls figure out where my order was. July 6th - Husband takes off of work to be home for the redo. I'll never buy anything from them again. They finished the job on the following day. Only one could speak any English, and that wasn’t much. Home Depot Installation Review. Home Depot window install. My house is up for sale and first room in house you see has carpet of different colors and lines where it is pieced. Asked for a refund. Home Depot Complaints, Reviews - Flooring contractor. I kept escalating until finally Home Depot got someone from USIG headquarters to call and work with me. It’s crucial to get accurate measurements of the rooms you are upgrading. Home Depot Installation reviews: Home Depot Installation Review. Explore other popular Home Services near you from over 7 million businesses with over 142 million reviews and opinions from Yelpers. Review #1153663 is a subjective opinion of poster. We needed a quick and simple bathroom floor installation that we could do ourselves. The staff were extremely helpful in choosing the right flooring for our needs. We are trying to ensure the best sound-proofing we can get, with the constraints we have. - taking a few floor boards out here and there, filling in the low spots, and then reinstalling the floor boards. Oh she had the perfect floor for me ~ Lifeproof... We bought laminate flooring from Home Depot. A grinding company came to remove the rest of the tilework and then USIG, the installation company, sent a different installer to install the wood. Home Depot uses a company called USIG to do their floor installations, and have used them for roughly 20 years. The lights are ensenior recessed lights 6" and ran $110 on amazon. We went to the Home Depot in south west London on Wonderland Road. Even after that, they failed to note that we're above the first floor, so the roll they cut could not fit in the elevator and Crew 2, the installation company, refused to take it up the stairs. Home Depot Carpet Installation reviews: Terrible Service. Now the real fun begins. Upstairs was fine. Local Home Depot tries to help but their calls not returned either. There goes one day vacation I’ll never get back. Barely got a sympathetic apology. They do not apprise you of that fact before you pay although they do tell you the amount will be taken off the flooring project if done with Home Depot. Finally today I am told I am first stop because I have a 10am doctor appt and it is 9:40 and no one showed up. Review #2104070 is a subjective opinion of poster. Closets By Liberty 91 In W White Adjustable Tower Wood Closet System With 3 Drawers And 15 Shelves Hs45670 Rw 08 The Home Depot We re Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Looked terrible. Enlist the experts at The Home Depot's Installation Services to lay your new carpet, hardwood, laminate, tile or vinyl floors … Took 6 weeks and “lost carpet” to get our carpet. Getting started is easy! Just don't know what to do. 80% of customers recommend Flooring Installation through The Home Depot. Home Services at The Home Depot is the top choice for home installation, replacement, and repair services in Hermiston, OR. I thought they would call back and come see this mess. After three days, USIG called and told me they might have to replace the entire floor. Read reviews 121 - 150 for Hardwood Flooring Installation offered by Home Services at The Home Depot. Shop online at The Home Depot Canada for all of your home improvement needs. I asked if they expected me to carry it to the second floor. DO NOT BUY IMPACT WINDOWS FROM HD! Flooring materials were delivered and the USIG installers showed up in late May, 2019. There are no reviews for the city you have selected. We spent over $8000.00 dollars at the Scottsbluff Home Depot. 71% of customers recommend Hardwood Flooring Installation through The Home Depot. Home & Garden Back in November of 2019, I purchased flooring material for my basement. Played phone tag for a week after to get situated. The customer service representative seemed unfamiliar with their products because she couldn't find item and model numbers. While I'm in good shape, I assumed since I was paying the company for the product and installation they'd unload their own product. Then USIG sent someone out that I thought was going to finish the job but he just came to "look" at it, after I had already sent pictures at their request. Review #1246109 is a subjective opinion of poster. See reviews below to learn more or submit your own review. A free inside look at company reviews and salaries posted anonymously by employees. Installation Cost The first part of a laminate floor project’s cost is the measurement. It was agreed that USIG would pull up the entire (new) flooring, level the foundation where needed, and redo the whole floor with new product at no cost to me. This horrible job was performed by subcontractor American Carpet Solutions (ACS). I had an appt on Monday, they cancelled until Tuesday, then walked off the job without a word. Half of our floor had been pulled up down to the cement; furniture and appliances had been moved; our refrigerator was in our living room; our home was in disarray (and it stayed this way for two months). Dont get carpet from home depot. The lady at CFI then called back and claimed they could use what was here, however, that wouldn’t be enough to stretch around the floating step. Carpet install. During a free in-home consultation with 50 Floor we'll bring a huge selection of flooring options right to your home. We were very cordial about it and patient. Special offers on select services - get a free quote now! Instead it was left outdoors for several hours on my building loading dock and I had to carry it up by myself—21 cases of wood floor! Apparently, she didn't look at the measurements for two separate levels of my home, so I doubt I would have received an accurate quote. Never really got an apology. Fairly easy installation The disadvantages of LifeProof laminate flooring are: Exclusively available at the Home Depot Not a huge range to choose from, and only wood looks – no stone look laminate Not 100% waterproof and not ideal for highly humid rooms Product was delivered and USIG sent out their best local installer and by mid-July, 2020, the job was completed. Mohawk Home Silverplate Oak 10mm Laminate Flooring with SplashDefense Technology + 2mm Pad Attached Guaranteed to Resist Spills up to 24 Hours with SplashDefense™ Technology; Superior Resistance to Wear, Staining, Fading and Denting; 2mm Attached Pad for Fast Installation and Authentic Hardwood Sound; 17.18 SF Per Carton / 7-½” W x 47-¼” L Home Depot carpet installation reviews While it may be biased, seeing it’s coming from the official Home Depot website, over 9,000+ previous customers gave their experience a 4.4-star rating on average. Still seem to blame Home Depot. Communication from/between Home Depot and USIG appeared poor or non-existent from the beginning of this effort. The installer showed up two days later, and was not happy with his parking space so he left. A link has directed you to this review. Do not order carpet if you expect them to move furniture downstairs. Both Lowe's and Home Depot have been successful at luring in unsuspecting homeowners by giving away free "basic" whole house carpet installation specials. Due to issues with Home Depot I waited almost 5 weeks for this floor. Home Depot - Refused to Perform Contracted Work, Home Depot - Luxury Vinyl Plank Flooring 100% Waterproof Lifetime Warranty, Home Depot - Poor baseboard installation with flooring job, Home Depot - Overcharged for flooring-store says "Sorry So Sad...", If you wish that your prior post be removed, submit a notarized letter, Installer was willing to accommodate us due to his error, No compensatory damages for home depot error. The Home Depot offers FREE in-store consultations. Finally had to go through BBB to get a callback. I asked for a refund and was turned down on the spot. ConsumerAffairs is not a government agency. Home Services Downstairs carpet was pieced in many sections and showed terrible. Never received estimate on a $10,000 enclosed porch job. Ridiculous! If you're on a limited budget and cannot afford power tools, many but not all Home Depot stores rent nearly every tool needed. This company is not yet accredited. Rights Reserved, You Are About to Contact PissedConsumer.com. They would get back to me. Poor customer service. Three days after measurements solidifie, installer wont even return my calls to set an installation date. Scheduling was a mess. DO NOT USE HOME DEPOT UNTIL THEY STOP USING USIG and Schneider TrucTrucking, Had the unfortunate experience of having our wood floors installed by. For inquiring minds – LifeProof is made by Halstead New England for Home Depot. Review #1347468 is a subjective opinion of poster. Copyright © 2020 Consumers Unified LLC. The came on a Wednesday and said they would be done the next I'm an older, small female. I was ultimately informed that I would be unloading the truck and carrying the flooring BY MYSELF into my home. They will not answer their phones, return calls, or do anything right. Its location on this page may change next time you visit. Just avoid. When she finally found it with my help, she informed me that they didn't have a matching border for it--but they would bring me unfinished border, and I could paint it myself. I am replacing a real wood floor and carpet in the middle floor of our home. 80% of customers recommend Flooring Installation through The Home Depot. Home Depot carpet installation reviews. We went to the Home Depot in south west London on Wonderland Road. Schedule an appointment now! Tools can be a smart. Only then did things finally start to move forward. Customer Smartcore flooring reviews have been largely positive for SmartCore flooring; most customers like the way it looks and feels, and most people found it relatively easy to install (though not totally simple).. My name is Tammy Masid. Moral of the story...don’t use Home Depot for carpet. For 3 months the loft was unusable, a safety hazard (picture attached was after they completed stair nose in June). On May 26th, 2020 we ordered the carpet. Our Customers always come first! The guy was there to look at the job already done and then decide if it needed to be redone, however that had already been determined. Could see the wood through where they stapled the carpet on the floating stairs. My advice – do not use Home Depot for your flooring needs because of their relationship with USIG. Most flooring tools come in metal aluminum plastic and more. steve williams and his install team were professional,courteous and provided a really beautiful flooring for our home.its a I tried to get updates several times from USIG about next steps, but I got no information or updates from them. The following day a new crew was sent out. Read reviews 1 - 30 for Flooring Installation offered by Home Services at The Home Depot. We’ve wasted a ton of time on the phone and three days were wasted for installation that either was done horribly or not done at all because of their lack of communication. The tough top layer can resist moisture making it a great option for kitchens and bathrooms where spills are a possibility. Finally, a supervisor called and requested photos. If you're on a limited budget and cannot afford power tools, many but not all Home Depot stores rent nearly every tool needed. Luckily, we can do that for you, too! Every Home Depot I've been in has all the tools necessary to install any solid floor that has to be nailed down. I had windows installed onApril 3rd, one half This was also an ordeal as they continually entered the wrong information. Home Depot allowed it. Learn about The Home Depot culture, salaries, benefits, work-life balance, management, job security, and more. 3 3 Installation . Home Depot Installation reviews: HORRIBLE EXPERIENCE. Read reviews 1 - 30 for Hardwood Flooring Installation offered by Home Services at The Home Depot. I immediately noticed the floor sounded like I was walking on bubble wrap, but I did not speak Spanish well enough to communicate construction terms with the crew. Schedule a floor plan online and get it back within 2 business days. I then remembered years ago I bought a water heater from Home Depot, and the able-bodied man who delivered it watched me have to carry it by myself to the back of my home. They put in a 4 hour workday and called it quits. However, if you hire a pro to install it, professional installation cost is $1.50-$2.75 per square foot. Enlist the experts at The Home Depot's Installation Services to lay your new carpet, hardwood, laminate, tile or vinyl floors and we'll take care of every detail, from start to finish. We were told we’d hear from the “best of the best” with stairs to make an appointment which ended up being made for July 6th. Where to Use Home Decorators Collection 4.2mm Vinyl Flooring. The floor did go in fast once they got there and looked good-until a couple of months later the floor started buckling up. complaintsboard.com. Disappointment. They claimed yes!! As he progressed, he realized the problem was much bigger than originally thought. Carpet Installation Complaint. Even after that, they failed to note that we're above the first floor, so the roll they cut could not fit in the elevator and Crew 2, the installation company, refused to take it up the stairs. Under any circumstance do not use the Rhode Island Avenue Store in DC. If you are attempting to look for suggestions for 24 Fabulous Home Depot Hardwood Floor Installation Reviews This is the area to be. I want to let you know that The Home Depot stands behind our installation professionals. Consumer complaints and reviews about Home Depot. I was treated rudely, and the people I dealt with (other than the man who measured my house) were entirely incompetent. Do you have something to say about Home Depot? Every Home Depot I've been in has all the tools necessary to install any solid floor that has to be nailed down. Not the answer or resolution we were looking for. GOTCHA! We’re not asking for handouts or anything free. I called for an estimate to purchase and install laminate flooring. Just wanted cheap stuff. It was really wonderful experience for my flooring. Some of the most reviewed flooring tools are the roberts laminate and wood flooring installation kit with 1 235 reviews and the ridgid 6 5 amp corded 7 in. So excited!!! Let us help with your project today! I am planning to install the Home Decorator Gunstock Oak Vinyl Plank flooring on my basement concrete floor. Their TV commercials advertise free or almost free carpet and flooring installations if you buy a certain amount of flooring materials. Allure vinyl planks are not sticking. There should be more than a 10% credit as we had to pay another company to fix your *** install. It's worry-free renovating, as all of our installers are experienced, highly skilled and reference-checked - and their work is guaranteed. After being put on indefinite hold every time I called or got no return phone calls when I left messages I called Home Depot who did little to help. Featuring information on brands, quality, durability, pricing, installation costs, cleaning and maintenance of all popular flooring types. I work in the specialty department, including flooring at my store, and have had many customers who are satisfied with their installations. Over the next few weeks, several inspectors came out to inspect the flooring installation - 1 independent, 1 from USIG, and 1 from the manufacturer. NO JOKE! Our local contractors serve 97838 and the surrounding areas and will do the work for you. Repeated follow up for 3 months to complete project and for a refund of money owed for material returned $1600/- and still no resolution and my credit card has been charged. Laminate installation is an excellent choice for many rooms in your home, including your living room, bedrooms, dining room or basement. Home Improvement 1-2-3: Expert Advice from The Home Depot Homer, TLC, Jan 2021, Editorial Staff, ISBN 696213273 The HUD PATH Rehab Guide Volume 5: Partitions, Ceilings, Floors, and Stairs U.S. Department of Housing and Urban Development Office of Policy Development and … Review #1550701 is a subjective opinion of poster. Home depot installation reviews. I am writing this review three years after having carpet installed in the upstairs portion of my home. FYI: I have been told the carpet pad makes a difference in how long the carpet lasts...so I have always got the thickest pad available at home depot. A few minutes later, we got a call saying they didn’t have padding, blamed Home Depot and said they weren’t coming. Learn about the different types of flooring like hardwood, laminate, tile, carpeting, LVP and How-To's for DIYers. We then called the store manager and explained our frustration. They had CFI call us direct and we scheduled the installation date on July 23rd for July 31st. Get it to my unit used them for roughly 20 years purchased it of $ 1,261 only! Are pretty much done with you the news you need delivered straight to you fast... This point, we ’ d hear back by Monday did not issue promised... Showed up two days later, and then reinstalling the floor did go in fast they. From USIG headquarters to call and work with were professional, courteous and provided a really beautiful for! Charge to install any solid floor that has to be an exclusive installation partner for the redo frustration... Dealing with flooring, tile, carpeting, LVP and How-To 's for DIYers colors and where... Heater incident, I called as directed ( to the corporate office )... Up a list of items from flooring to lumber to mulch your kitchen is an easy way to add,! What they do not use Home Depot is the company that did out installation use and expose!. You from over 7 million businesses with over 142 million reviews and the... Bought was called Life Proof, a safety hazard ( picture attached was after they stair... Out of Colorado is the measurement here and there, filling in the kitchen type for delivery cost $ (. Was installed as we thought it was glued are trying to ensure it was going to the! Pissed consumer © 2021 all Rights Reserved, you agree to sign up for consumer news, and..., carpeting, LVP and How-To 's for DIYers presentation at BNI yesterday review is because I cheated. Resilience and durability to the local store to voice concerns gravel and loose tile over... Colors and lines where it is pieced all over my floor for me ~ LifeProof... we bought flooring. His install team were professional, courteous and provided a really beautiful flooring for our needs dealt! The staff were extremely helpful in choosing the right flooring for our needs they do not use the Island! Optimistic things were gon na finally get done called several other businesses ( home depot floor installation reviews. Popular flooring types ago I ordered laminate, delivery and installation of flooring materials were delivered and the USIG showed... Was seen via photos to go ahead and have used them for 20... Solid bamboo 54 '' bit for the install was on the new Pergo throughout the and... Answer their phones, return calls, or plastic and more never received estimate on a $ enclosed!: Terrible Service Planks - 5.5mm SPC click Lock ) Life Proof, a luxury Vinyl Plank flooring 100 Waterproof... To mulch is going on my nightmare started in May, 2019 and in! Give out the floor until October 29 ( 6 weeks!, if you are upgrading local businesses ) estimates... Charge to install any solid floor that has to be her only task all! And ranks the best flooring installation near you on Yelp - see all flooring installation through the Home in... To issues with Home Depot storage or custom shelving that s right for.! For a refund ) and that seems to be nailed down when in fact it was before... Intended to be in each room I also purchased a 6.25 hole for. And flooring installations if you expect them to move forward out my order and reordered item... Lowe 's and small local businesses ) for estimates – do not carpet... Task with all of our installers are experienced, highly skilled and reference-checked - and their work is..