InGenius Software was acquired by Upland Software on Oct 1, 2019. “Acquiring InGenius allows Upland to deliver an end-to-end Contact Center Productivity solution suite that connects and automates many of the touchpoints that are critical to agent efficiency,” said Jack McDonald, chairman and CEO of Upland Software. With the addition of InGenius’ CTI platform, Upland can now offer the first Contact Center Productivity solution suite that provides a single pane of glass for… Upland Software Market Opportunities, M&A and Geo Expansions In July 2020, Upland Software acquired Localytics, a provider of mobile app personalization and analytics solutions. Privacy Policy, To view more details about this announcement, please refer to the. Upland Software Announces Acquisition, Raises Guidance AUSTIN, Texas--(BUSINESS WIRE)--Upland acquires InGenius & creates Contact Center Productivity solution suite with native CRM agent communications, KM, & customer sentiment analysis. The Kanata firm sold for $26.4 million in cash at closing, with an additional $3 million coming in a year’s time, subject to indemnification claims. Although this wasn’t the only big news in the industry this month, like the Avaya and RingCentral relationship, it’s important, nonetheless. Accretive acquisition adds $20 million in annualized revenues and leading mobile app personalization technology to Upland’s Customer Experience Management Cloud Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired Localytics, a leading provider of mobile app personalization and analytics solutions. Contact centers use InGenius to increase productivity and enhance the customer experience. The acquisition of InGenius will have an impact on the niche industry of CRM and contact center integration. Acquiring Organization: Upland Software Upland Software delivers cloud-based project, portfolio, and work management software applications for enterprises. With Upland’s Contact Center Productivity solution suite, customers can solve critical pain points by implementing integrated agent productivity solutions including the InGenius CTI platform that provides a single pane of glass for all voice and CRM related data, RightAnswers for enterprise knowledge management, and Rant & Rave for frontline engagement capabilities and real-time sentiment analysis. For more information, visit www.ingenius.com. Austin, TX, USA, Oct 1, 2019 -- Upland Software, Inc. (Nasdaq: UPLD), a provider in cloud-based enterprise work management software, has acquired InGenius, a Computer Telephony Integration (CTI) solution for enterprise Streamline and standardize your agents’ call logging to improve customer service and produce detailed call reports. media@uplandsoftware.com, Integrate leading telephony systems with customer relationship management (CRM) platforms, Get a free customized savings assessment of what’s possible for your business, A leader in phone CRM integration. InGenius' CTI platform 86 likes. Upland’s family of cloud-based Enterprise Work Management applications helps customers run their operations smoothly, adapt to change quickly, and achieve better results every day. Upland Software acquires Altify, customer revenue optimization platform empowers sales & the extended revenue team to improve overall sales execution. Upland Software, Inc., a leader in cloud-based enterprise work management software, acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. The acquisition adds approximately $9 million in annualized revenues and will be immediately accretive to Upland’s Adjusted EBITDA per share. Link/Page Citation INTERNET BUSINESS NEWS-(C)1995-2019 M2 COMMUNICATIONS Upland Software, Inc. (Nasdaq: UPLD), a provider of cloud-based enterprise work management software, has acquired InGenius, a Computer Telephony Integration (CTI) solution for enterprise contact centers, the company said. Our management believes that non-GAAP financial measures provide meaningful supplemental information regarding our performance and liquidity by excluding certain expenses and expenditures that may not be indicative of our recurring core business operating results, such as our revenues excluding the impact for foreign currency fluctuations or our operating performance excluding not only non-cash charges, but also discrete cash charges that are infrequent in nature. Upland Software, a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centres. 87 likes. The … synopsis: Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. These forward-looking statements should not be relied upon as representing the views of Upland as of any date subsequent to the date of this press release. Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. I got my start as the architect for SAP’s Customer Interaction Center, which I sold to SAP back in 1997, launching my 23 year obsession with CRM and CTI integration. Earlier this month InGenius Software announced they were being acquired by Upland Software. InGenius primarily serves customers in the Finance, Insurance, Healthcare, Business & Professional Services, Technology, Advertising, Entertainment industries, allowing them to increase agent productivity while providing a better overall customer experience. Upland Software Announces First Acquisition in Europe, Raises Guidance Accretive acquisition adds $15.0 million in annualized recurring revenues … “Contact center leaders are looking for more comprehensive solutions to increase agent productivity with robust CRM integration,” said Mounir Hilal, Upland’s chief customer officer and executive vice president of Project and IT Management Solutions. We believe non-GAAP financial measures are useful to investors both because they allow for greater transparency with respect to key metrics used by management in its financial and operational decision-making, and they are used by our institutional investors and the analyst community to help them analyze the health of our business. ©2021 Upland Software, Inc. I’m a CRM and contact center integration specialist, responsible for product development and strategy at AMC, a company I founded in 1995. This is Upland Software’s 6th transaction in the Software sector. With the addition of InGenius’ CTI platform, Upland can now offer the first Accountable for meeting all objectives on your projects, on-time, and with a very high quality of work. CONTACTS Upland is committed to providing valuable cloud-based enterprise work management solutions and now offers eight solution suites to enable users to win and engage customers, automate business operations, manage projects and IT costs, improve contact center productivity and share knowledge throughout the enterprise. Upland provides seven enterprise cloud solution suites that enable more than one million users at over 9,000 accounts to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. Oct 1, 2019. www.businesswire.com . Shareholder's meeting. Acquisition of InGenius establishes first Contact Center Productivity solution suite with native CRM agent communications, knowledge management, and customer sentiment analysis. Common Stock Quote. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: our financial performance and our ability to achieve, sustain or increase profitability or predict financial results; our ability to attract and retain customers; our ability to deliver high-quality customer service; lack of demand growth for enterprise work management applications; our ability to effectively manage our growth; our ability to consummate and integrate acquisitions and mergers; our ability to maintain our senior management and key personnel; our ability to maintain and expand our direct sales organization; the performance of our resellers; our ability to adapt to changing market conditions and competition; our ability to successfully enter new markets and manage our international expansion; fluctuations in currency exchange rates; the operation and reliability of our third-party data centers and other service providers; and factors that could affect our business and financial results identified in Upland’s filings with the Securities and Exchange Commission (the “SEC”), including Upland’s most recent annual report on Form 10-K filed with the SEC. Non-GAAP financial measures also facilitate management’s internal comparisons to our historical performance and liquidity as well as comparisons to our competitors’ operating results. Now, Upland can offer the first knowledge-driven multi-channel solution suite that integrates contact centre and CRM platforms for a real-time customer experience. Upland defines Adjusted EBITDA as net income (loss), calculated in accordance with GAAP, plus net income (loss) from discontinued operations, depreciation and amortization expense, interest expense, net, other expense (income), net, provision for income taxes, stock-based compensation expense, acquisition-related expenses, non-recurring litigation costs, and purchase accounting adjustments for deferred revenue. We are unable to reconcile any forward-looking non-GAAP financial measures to their directly comparable GAAP financial measures because the information which is needed to complete a reconciliation is unavailable at this time without unreasonable effort. Upland InGenius, Ottawa, Ontario. For a reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures, please see Upland’s earnings press releases filed on Forms 8-K with the SEC and on the Investor Relations section of Upland’s website at investor.uplandsoftware.com. Dividend and Capital Information. This is Upland Software… To learn more, visit uplandsoftware.com. Upland Software Acquires Altify, Raises Guidance Accretive acquisition of customer revenue optimization solution adds $24 million in annualized revenues and core platform for Upland’s Sales Optimization solution suite AUSTIN - October 7, 2019 /Business Wire/ - Upland Software, Inc. 2019-10-01: EX-99.1: Press Release issued by Upland Software, Inc., dated as of October 1, 2019. The InGenius Software was recently acquired by Texas-based company Upland Software for a total of $29.4-million. AMC is… Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration solution for … M.O.P.S. The company blends existing telephone systems into CRMs, enabling its customers with maximum configuration flexibility and security. The forward-looking statements herein represent Upland’s views as of the date of this press release and these views could change.