Q. You'll find a huge range of things to do on the pass including historic museums, popular walking tours, and cruises past iconic landmarks. To organise the refund, contact your train operator directly and it should be able to process it for you. If someone wants a refund, whether they have a weekly, monthly or annual ticket, the operator will calculate the cheapest way the passenger could otherwise have bought the travel which they have already used. It is likely to mean a partial refund for those who paid up front for a pass, and no final £43 instalment for parents who chose to pay over eight months. This website and its associated newspaper are members of the Independent Press Standards Organisation (IPSO), For the latest coronavirus news and advice, click here. (Operated by Kings Ferry) Route 774 – merged with 773. A Stagecoach bus. South Yorkshire is currently in national lockdown. We’re following Government advice to help control the spread of Coronavirus (COVID-19) when using public transport and to help you travel safely. If alternative arrangements cannot be provided, Metrolink may make appropriate refund and/or compensation arrangements. However, my company has ordered all staff to work from home until June 2020. Our Pass for 16-18 year olds - FREE travel on all buses in Greater Manchester for a one off fee of £10. Coronavirus (COVID-19) - FAQs 1 week ago Mon 4th Jan 2021 These FAQ's (frequently asked questions) are designed to help answer questions you may have about travelling by bus. The North West Unirider Gold is a Stagecoach bus pass that allows unlimited travel throughout the Stagecoach bus network in many parts of North West England. Five crucial questions answered before you dive in, Christine Lagarde demands action on bitcoin 'funny business' days after the UK's City watchdog issues warning around the cryptocurrency. The authority blamed its costs already exceeding the fees it has received, angering parents whose children will now likely make little use of the passes before they expire on July 31. See “TW10/11/12 Covid Timetable”. The 2020 Glastonbury Festival is the latest in a long list of events that have been cancelled because of coronavirus. Click here for exemptions Social distancing limits the bus capacity to 50%, so please allow additional time for your journey during peak times As a result of the Coronavirus outbreak there are changes to bus services in the borough. It said that for any tickets they have sold, train operators have waived 'refund fees' on most refundable fares - Anytime, Off-Peak, Super Off-Peak and Rover/Ranger - and all have waived the 'change of journey fee' for advance tickets which is normally £10. Trying to find the right nursery, school, college, university or training provider in Kent or Medway? SIMON LAMBERT on why treating ourselves in 2021 is likely to be expensive, House prices set to fall 'significantly' in the coming months as property market braces for the end of stamp duty holiday and furlough. At present, where that admin fee is in place it will still apply due to the sheer volume of tickets that could be involved. We are no longer accepting comments on this article. Current pass holders will be sent an email by the end of day Monday June 15 with further instructions to request a refund or to roll over to next year. Use your pass for admission to London's most popular attractions including Big Bus Tours London, Westminster Abbey, and much more. Can I defer this - for example, add the three months onto October, so my train ticket will run until January 2021? Our Education Directory has everything you could possibly need! Savers will be offered four simple ways to invest and draw on pension pots: How will this work, could it be better and what will it cost? Buses The Whitbread Wanderbus has temporarily suspended its services until further notice. Are we about to see a burst of big ticket inflation? View the latest coronavirus stats including new cases, rolling rate and case rate compared to average. Season tickets can be refunded, depending on how long is left unused on them, and people should get in touch with their train company or the website from which they bought their ticket to see what they might be entitled to. You can also see how many seats are available on the bus so that you’re confident there is plenty of space to travel, or if you are not time restricted you may wish to catch a later bus which is less busy. What's for dinner? We understand that it has been a difficult decision to make about applying for a Travel Saver pass … We do not allow any commercial relationship to affect our editorial independence. If you have lost your South Devon College Stagecoach bus pass, this can be replaced in the Helpzone for a £5.00 fee or via the Online Shop. Rail firms say that refunds are calculated in this way because a system where refunds were pro-rata over the whole period would create perverse incentives, for example, someone could buy an annual ticket, knowing they only need it for a couple of months, then ask for a refund. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Take a look around the cheapest house for sale in Britain which costs just £30,000 - or a TENTH of a typical property, Santander joins mortgage lenders turning off the tap for self-employed with new 40% deposit requirement. I have an annual train season ticket which cost just over £5,000. This includes train, bus, tram and coach operators across England, Scotland, Wales and Northern Ireland. In a written response to Mr McDade's complaint, the company said it offered its "sincere apologies to Ryan". COVID Payments and Refunds. See “TW8/TW9 Covid Timetable." We do not write articles to promote products. If you have not received an email yet, please reference FAQS below. The same will apply to the Kent Travel Saver 16+ card, which is used by sixth-formers. A free Stagecoach termly bus pass is available to learners who: ... You’ll receive an 80% refund on approved items purchased for your course and must submit receipts, signed by your tutor, with your form. COVID-19: Bus Service updates Due to the ongoing Covid-19 pandemic, bus services are subject to change depending on national government advice. Spokesman Matthew Maytum said: "We're in constant contact with schools in the area as well as KCC, and there are ongoing efforts to assess how many children will be travelling and where from. A spokesman for Southeastern replies: We want to do the right thing by our passengers during this difficult time, and as such we’ve removed administration fees from refunds for flexible Anytime and Off-Peak tickets. Metrolink operates a discretionary refund policy and tickets and passes are generally non-refundable. Tickets can also be bought in advance on this website or on the Stagecoach Bus App. Think the stock market will bounce back from the coronavirus... Holiday hell! Commuters want to know whether they can get a refund or delay on their season tickets. Last updated at 15:37 on 07/01/2021. The chief executive of bus operator Stagecoach today predicted buses will bounce back from the collapse in demand during coronavirus as the government pursues a … Q. The firm has stopped direct services to schools and reverted to a school holiday timetable, leaving key workers with a potential transport headache. Take planning out of the Stagecoach equation by bundling festival passes with local hotel accommodations and shuttle transportation. GRACE ON THE CASE: Our travel provider is taking the Mickey! 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Grace Gausden, This is Money, adds: You will be able to get a refund but how much will depend on Greater Anglia's calculation of how many months you have left on your ticket, based on the method mentioned above. Parents are set to receive refunds on their children's bus passes as the coronavirus outbreak forces schools to close today, it has emerged. The news is sure to be welcomed by parents at at time when many have been hit hard by the economic fallout of the fight against coronavirus. You will also have to pay a £10 admin fee, which, while annoying, is still a minimal amount when compared to the thousands you could potentially have lost if the train firms decided not to refund you. However, some train operators charge a £10 admin fee for refunds to season tickets, including Greater Anglia, your train operator. Stagecoach services and timetables are temporarily changing, you can find the revised timetable here. 4 June 2020 Guidance Coronavirus (COVID-19) and ... provides guidance on COVID and non-COVID risks overseas. Parents are still forking out for their children's travel passes, ... cancel the direct debits while "the picture remains unclear" following the latest national Covid-19 lockdown. I pay my ticket in 10 instalments - so this will be roughly £1,500 outlay for nothing. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. A spokesman for the Rail Delivery Group replies: Train companies understand that at the moment people may not wish to travel in the way they had originally planned. This means that Metrolink will arrange for tram tickets to be accepted on local bus or rail services, or will provide a replacement bus service running on the disrupted line(s)2. Some will have paid in advance for up to a year, leaving them in a potentially tricky position. Parents are set to receive refunds on their children's bus passes as the coronavirus outbreak forces schools to close today, it has emerged. The incident happened on the number 12 Stagecoach bus that travels from Gloucester to Quedgeley. Why not use the First Bus app ⇒ to track where your bus is, and reduce the amount of time you’re waiting at the bus stop. Coronavirus (COVID-19): Driver CPC card validity for lorry, bus and coach drivers. "We ask that anyone who thinks that they will have a problem travelling to school should get in touch with our customer services team as soon as possible to help us identify where service levels may need boosting.". Travel Packages Available. A council spokesman said: "KCC is reviewing the level of any refund and how the payment can be made. School bus services - includes costs and benefits. Essentially, season tickets offer 'free travel' compared to the alternative of buying other standard tickets. For the latest coronavirus news and advice, click here. "Once this is determined, we will be in touch with card holders.". Kent County Council - which subsidises the Kent Travel Saver card to the tune of £8m a year - had originally said it would not be offering money back to those who had forked out the £350 annual payment. Apply for school or college travel expenses . "This information is still not clear, so from Monday we will be on standby with spare buses and drivers available to run additional journeys to link students with their school where required. It took place on Tuesday, November 10 between 4pm and 4.15pm. At the same time, Stagecoach has revealed it will have drivers and buses on standby to help children get to school on Monday. Unfortunately we cannot give you a refund or credit if the new journey is less expensive than the original one. But today it reassured parents it will do all it can to get pupils to class. Many, including yourself, could lose thousands of pounds if they have pre-paid for a season ticket. However, rail firms have recently revealed they are doing what they can to help passengers who no longer need to use their tickets for the foreseeable future. The pass may particularly appeal to staff and students that live to the South of Lancaster in Preston or Beyond, which are served by direct bus services to the University but are located outside of the Lancaster Unirider zone. Find out how COVID-19 is affecting this year's travel saver applications (PDF, 464.1 KB). We still want to help parents and students with the cost if you need to travel by bus. County music fans gotta change their travel plans too -- the Stagecoach festival is postponing from April 24 to October 23. Published: 14:37 GMT, 19 March 2020 | Updated: 15:47 GMT, 19 March 2020. When This is Money contacted a number of the largest rail firms, most had the same response, which came from the Rail Delivery Group, a British rail industry membership body that brings together passenger and freight rail companies, Network Rail and High Speed 2. If you are going to be travelling regularly then apply for the pass and let us help you with the cost. Some links in this article may be affiliate links. Amazon Prime, BT and Sky UK customers no longer able to watch live sport with the services when in the EU, including Premier League football, The best car for 2021 is also the cheapest: Dacia's new £8,000 Sandero is named 'Car of the Year' - see which other models are recommended to drivers, Drivers who fall behind on car finance payments can have their vehicles repossessed by lenders from February as FCA's Covid-19 ban ends, Just remove a zero! Many trains in Britain are now running empty after people have been told to work at home. Or even get a refund for those three months. “Stagecoach” means Stagecoach Group Plc registered address: 10 Dunkeld Road, Perth, PH1 5TW Scotland company number: SC 100764, VAT number GB 435 7578 19. We’re also allowing refunds on Advance tickets that would usually be non-refundable. That helps us fund This Is Money, and keep it free to use. What are your rights if you've already booked... How the coronavirus has SUNK your investments? See “773/774 Covid Timetable”. The Safari Campground Is Back! We encourage customers to use contactless if they can, but we are still accepting cash and please use exact fare if you can. The refund will also cover the whole of your season ticket, meaning that when you are back to work you will have to purchase another one. Apply for bus passes or reduced fares in Greater Manchester - for people who are disabled, students, aged over 60 or under 18. Reserve a furnished tent or pull up in your own RV and get ready to … They have gained even more since the start of December. I made an offer on a house but the agent refuses to present it because I won't use their financial adviser - is this allowed? They would then have effectively taken those journeys at the discounted rate offered by an annual ticket, instead of the more expensive cost of two monthly tickets. ... Financial changes due to Covid-19. A. Why haven't we received a refund for our dream £8,000 Disney World trip? ... connecting Stagecoach UK local bus and tram services; ... All customers travelling with a discount will be required to present their TOTUM / NUS Extra card or pass on demand to … Coronavirus is devastating families across the country. In cases of disruption1, alternative arrangements will be put in place as soon as possible. Yes, refunds are available for this. City transport operators like Transport for London, Transport for Greater Manchester and Strathclyde Partnership for Transport will also offer a refund on the remainder of your season pass. Free data for home schooling, help for vulnerable customers and WiFi vouchers: What is your telecoms firm doing to help in lockdown? The comments below have not been moderated. For any information relating to a donation, please email [email protected] or telephone the Magic Bus Donations Department on 022-62434848 during office hours (9 … This is Money is part of the Daily Mail, Mail on Sunday & Metro media group, Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers. But today KCC U-turned on the decision, confirming it is reviewing how, and how much, it can reimburse parents. If a tram service … Once processed your refund will go back into the bank account you use to pay for your Direct Debit travel pass. Grace Gausden, This is Money, replies: The coronavirus has led to many people now working from home in a bid to avoid catching, or spreading, the disease. For those looking to request a refund, customers should contact whomever they purchased their tickets from. Millions of people usually commute to work every day and although many will drive, those who have train, tube or bus season tickets will find themselves wondering what to do about getting a refund or delay to their ticket if they now have to work from home. Stagecoach sees profits crash 90% as Britons shun buses and take to their cars to get out and about during the pandemic. Bus and coach group's half-year profits fell by 92% to £5.4m, new results show The way refunds to season tickets are calculated is also different to other refunds. A spokesperson for Great Western Railway replies: Here at GWR our usual policy about season ticket refunds still applies: We will of course refund season tickets and the customer will receive a pro-rata proportion of the ticket value according to how many days left are on the ticket once it has been surrendered. In the case of monthly season tickets it's roughly a week of free travel and for annuals it's roughly two months free travel. Stagecoach East Midlands operates the Pronto bus service. If you click on them we may earn a small commission. All 2020 passes will be honored in 2021. This has had a knock-on effect on many aspects of people's lives, including commuters, with many no longer needing to travel into their usual place of work. It means I have three months of train ticket with Greater Anglia I cannot use. Click the more button to email us. Coronavirus Update Close We know many of you will be looking for information for how lockdown will affect our services. All Stagecoach purchases also will be honored for rescheduled date and refunds also will be honored through a cancellation link in emails. Therefore, the amount someone would get back will depend on the specific circumstances. (Operated by Access Travel) You will need to hold on to your paper ticket as you will be asked to tear this in half and upload a photograph in order to submit your application for a refund. From furlough to the FTSE 250: What do these charts say about Britain's economy in 2021 as we head for a potential double dip recession? I renewed in October 2019, so it runs until October 2020 and it cost just over £5,000. At the bus stop. Route TW8 – merged with TW9 from Langton Green. 16+ Travel Saver applications and COVID-19. You must pay the £5.00 fee before the replacement pass can be printed. Shares in bus giant Stagecoach were on a tear in November, climbing more than 60%. Can I get a refund or delay the ticket until I am back to work? Click here for all you need to know on how school closures will affect you in Kent. If you are unable to visit the Helpzone, please call the Funding and Transport team on 08000 380123. Replacing your Travel Pass. Work from home unless it is not possible to do your job from home. ... and there are less restrictions on bus travel, we will consider making a part year pass available later on in the year at a cost that reflects the shorter time you would use it for. (Operated by Access Travel) Route TW9 – as above. The worst hit... What you need to know each week: Listen to the This is Money podcast. Bus Passes: All full time students at Havant and South Downs campuses are eligible to purchase an online discounted student bus pass via the First Group mTicket App (mobile phone bus pass) and Stagecoach website. This means you should: Not leave your home except for legally permitted reasons. And remember, one credit equals one attraction entry. In fact, the Government has specifically asked people to work from home and not use public transport. I have an annual train season ticket to London from Essex which I purchased through work. The student pass will allow you to travel for a much cheaper cost (compared to standard priced fares). A spokesman for the Rail Delivery Group replies: A spokesperson for Great Western Railway replies: Here’s how to help people impacted by Covid-19, Hut Group tycoons cash in £250m as shares surge, Brexit casts a cloud over Tesco's festive feat, Budget airline Norwegian axes long-haul network, Leveson publishes report on Boohoo supply chain, Premier Inn owner Whitbread axes 1,500 jobs, Halfords benefits from lockdown cycle boom, Put your question to our team of independent experts. Here we pay tribute to those who have died from the virus in Kent. “We”, “our”, “us”, “megasightseeing” and “megasightseeing.com” means East London Bus & Coach Company Limited. Coronavirus update. Plan meals, try new foods and explore cuisines with tested recipes from the country's top chefs. Before you travel: Use the First Bus App to journey plan and buy your ticket Use our Space Checker tool to find when your bus is less busy Please bring a face covering as it is mandatory to wear onboard at all times, unless you are exempt. Update on part year passes. We are working closely with transport operators as the Coronavirus situation develops. Routes TW10, TW11 & TW12 to be merged in one bus ONLY. University staff and students currently in possession of a valid bus pass season ticket issued by Oxford Bus Company, Thames Travel or Stagecoach, but unable to use it, can either apply for an extension or cancel their ticket. However, I now have to work from home until June 2020. Grant Palmer and UNO are currently running Saturday Services. Are you only accepting contactless payments now? New foods and explore cuisines with tested recipes from the coronavirus has your. 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